Parents & Members
Every year we try to survey our parents and members to find out about their experience with our Association for that season. We pose questions to rate parent/member satisfaction level regarding coach and management staff, the communication between their convenors, executives and with the Association in general.
DON'T WAIT! We do want to hear from you if there a serious incident has occured and that needs our immediate attention.
For non urgent matters, try to resolve issues at the team level. If issues go unresolved, please escalate to your convenor. If the issue is still unresolved, it will be esclated to an executive council memeber and so on. Below is a chart to explain the escalation process that we follow.
Mandatory Parent Training
Effective in the 2026-27 season, Hockey Eastern Ontario (HEO) mandated that at least one parent or guardian from each household of a participant at the U7 and U9 levels, regardless whether first, second or third year of participation, and those parents or guardians of new registrants up to U18 level, must take the online “Shift Forward Program”.
The Shift Forward Program - Parent/Guardian shall be completed by at least one parent/guardian per family of all U7, U9 and new Branch registered players.
A parent/guardian from each household MUST TAKE The Shift Forward online course BEFORE their player begins their FIRST REGULAR SEASON session (for U7 participants) or game (for U9 and above). Once taken, its good for life.
This implementation of the program will foster and develop a culture of mutual respect in HEO and serve as an effective risk management tool as well as contributing to the overall safety and enjoyment of the game by all participants. It is also a platform of proactive education for each of the stakeholders that have a direct impact on the youth in our game. The parents/guardians of our players represent a key step towards achieving our vision.
Completion of the "Shift Forward - Parent/Guardian program" for at least one parent/guardian of each family of every registered player in U7, U9 and new to the Branch shall be a condition of their eligibility for participation.
If you or another parent/guardian in the player’s household has already taken the previous "Respect in Sport for Hockey" course, you will have until the 2028-29 season to complete the Shift Forward program.
Register for the online course: https://page.spordle.com/heo/clinics/1f12ec7f-20d7-6d76-81a0-0233802c013f
More information on the Shift Forward Program: https://www.hockeyeasternontario.ca/bench-staff/coaches/shift-forward/
NOTE: The Shift Forward Parent/Guardian program differs from the Shift Forward General program. Therefore, parents/guardians that have already taken the General program must still take the Parents program.
Goalie Equipment Rental
The Cumberland Minor Hockey Association (CMHA) will provide an opportunity for parents who require a goalie equipment rental for the season to meet with an Equipment Manager and obtain the equipment in advance of the season.
To book your appointment, please send an email to: equipment@cumberlandminorhockey.ca
Equipment Rental Costs and Conditions
The costs for equipment rental are as follows:
- Fall & Winter Season (September to early April) $150
- Spring & Summer $40 per month
- Summer Goalie Camps $30 per weekly session
It is important to note that each rental must also include a $300 deposit that is refunded with the return of the equipment, provided the equipment is not damaged and all of the equipment is returned. Please make cheques payable to "CMHA".
Note to U9 parents: For U9 Dukes 'B' & 'C' teams, goalie equipment is assigned to each team for the season. The equipment is shared as the teams will rotate goalies. There is no need to rent individual equipment unless your child intends to have individual goalie training outside of the CMHA.
If you have any questions, please contact an Equipment Manager at equipment@cumberlandminorhockey.ca.
Tax Receipts
The CMHA will not be preparing or distributing tax receipts.
If you wish to obtain a copy of your invoice, follow the steps below:
- Access our registration site: https://page.spordle.com/cumberland-dukes-minor-hockey-assoc-hl
- Enter your email address and password (the same email address you would have used to register last season)
- Select the Order History tab at the top right hand side of the screen
- Navigate to the desired season, and click Open beside the player name (far right)
- Select Print Receipt
PLEASE NOTE:
- If the player was registered manually last season (i.e. new to hockey or to the CMHA), please contact registrar@cumberlandminorhockey.ca for assistance
- Changes to username, password and contact information can be completed upon login by selecting My Account in the upper right side of the screen
- If you no longer have access to the email account used in previous seasons and require a password reset, please contact registrar@cumberlandminorhockey.ca